Technical Support & Service

Fixing Common Issues

How to Adjust the Lock Keeps

If you are having difficulty getting your locking mechanism to engage after shutting your swing door, there is a possibility that the receiver blocks on the adjacent sliding panel are out of alignment. This video will show you how to diagnose the issue and what to do to fix it.

How to Replace the Lock Cylinder

Replacing the locking cylinder on your Panoramic Doors is simple. You will only need to remove one screw in order to do so. This video will walk you through the process.

How to Change a Door Handle

Changing a door handle is a simple task that can be done in only a few minutes with a screwdriver and an Allen wrench. This video explains the steps you will need to take.

Service Request

For your guidance these are some of the items not covered by our Manufacturer Warranty:

  • Maintenance items
  • Damages reported after installation
  • Installation related items
  • Construction-related items such as waterproofing¬†or finishing of the opening
  • Intentional or accidental damage caused by acts of nature, fire, break-in, improper installation, improper operation of the system, abuse, neglect, etc.